Premium wordpress support
Already a customer of ours? Submit a ticket.
email, chat, text, phone or location
local WordPress support techs
Standard
Minimum 3 months sign-up- Unlimited* small 30 min jobs for 1 site
- Detailed notes for every job
- Live chat & email support
- Response Time: Same Day Guarantee
- Job Requests: 1 at a time
- Proactive WordPress upgrades
- Proactive plugin and theme upgrades
- Secure offsite backup
- Monthly security scan
- Security guarantee
- Jobs checked by QA team
Professional
Minimum 3 months sign-up- Unlimited* small 30 min jobs for 1 site
- Detailed notes for every job
- Live chat & email support
- Response Time: 8 hours
- Job Requests: 1 at a time
- Proactive WordPress upgrades
- Secure offsite backup
- Monthly security scan
- Security guarantee
- Jobs checked by QA team
VIP
Minimum 3 months sign-up- Unlimited* small 30 min jobs for 1 site
- Detailed notes for every job
- Live in person, phone, chat & email support
- Reponse Time: 4 hours
- Job Requests: 3 at a time
- Proactive WordPress upgrades
- Secure offsite backup
- Monthly security scan
- Security guarantee
- All jobs checked by QA team
* Jobs must be requested one at a time, only urgent jobs are completed on weekends.
Don’t require monthly support? Order a single job for $79.
Looking for more details?
Frequently asked questions
Will you support more than one site?
Our monthly support plans are just for the one website. You are welcome to sign up twice if you have two sites.
This Sounds too good to be true...how can you provide unlimited support?
We’re fair and we’ve found our monthly clients are as well. We support a reasonable number of tasks per client and we will let you know if you’re stretching the friendship.
What Does 24/7 support mean?
Most jobs are completed Monday to Firday during business hours. We monitor incoming tasks over the weekend, so if there’s an urgent issue we can call in one of our developers to address it.
I'm thinking about signing up...when will you solve my problem?
First, we need to check you details and activate your account. Once that is done, you are welcome to submit your first job. We aim to start working on solving your problem on the same day you sign up.
How Long Does a task take to complete?
We complete tasks on the same business day, most within 8 hours. If you request a task over the weekend, we generally take care of it on Monday morning unless we deem it to be urgent.
Can you help me with a specific job?
Here’s a short list of jobs we can help with. If you can’t find your specific job on this list or are still unsure of whether we can help, chat with us live below and we’ll be happy to help you.
Are There limits to the tasks fyrefly will do?
To help make sure we can keep all of our customers happy, we only do small fixes and jobs on our WordPress support plans. This means that 30 minute tasks are in scope and larger, more complex projects are out of scope. We can still handle anything you need, please contact us for a quoted price.
I want to white label your service. Is this OK?
Unfortunately, we don’t white label our service and choose only to work directly with business owners and organization leaders.
need custom support
Create your own package
more support time
Need more hours each month for marketing strategy, new features or ideas? We’ll create a plan that fits you.
Include SEO
Adding Search Engine Optimization support to your plan can greatly increase your online visibility above your competition.
Include Social media
Can’t keep up with the constant need for Facebook, Instagram and other social media marketing posts? We’ll do it for you.
bring your own platform
Need to stay with your existing platform, website and host and wanting support on your terms? We do that too.
In Person Training
Just want to learn how to do it yourself? We offer group and one:one training in a private online environment as well as in person.
Why Choose Us?
Our primary goal is empower you and your organization to acheive your mission, change lives and make a difference in the world. Our role in this is to provide you will all the technical, marketing and strategic support you need to do so.
Local Team
Our team is located here in Coeur d’Alene right across the way from you. We you need help, we will quickly respond and if you need to see a face, we’re here.
Fast support
Our advanced help desk ticketing system allows you to send all requests to one email address and receive an immediate tracked response with set escalation times.
wordpress experts
While many companies offer support for all different kinds of platforms and websites – We build only two: WordPress for start-up and small organizations and own Treepl Non-Profit CMS. Narrowing our focus to only these two platforms enables us to be very effective at helping our clients and their organizations to secure funding, manage their donors and volunteers, build an outstanding reputation and deliver the data that highlights their postive outcomes.
what our clients say…
strategic planning support
“Daun was able to work within each of our abilities and helped us create a strategic plan and actions to take next allowing us to begin actualizing the vision we had as a team. I can’t emphasize enough my belief in Fyrefly Group’s capabilities to help other organizations like ours.”
Anthony Beersan Excellent experience
“My decision to go with Fyrefly Group to developing and expanding my WordPress website was completely worth it. Their design process is simple, organized and I was always kept upto date. After launch, I’ve worked with Fyrefly to make any needed changes to my website – I’ve even learned how to DIY on my own.”
Libby Hugo