Refund & Fulfillment Policy
Effective Date: 3/1/206
Website: fyreflygroup.com
Overview
This Refund & Fulfillment Policy outlines the terms under which Fyrefly Group provides services, delivers products, and handles refunds.
By purchasing any product or service, you agree to this policy.
Services (Consulting, Strategy, Coaching)
Fulfillment
Services are considered fulfilled when:
- A scheduled session has been completed, or
- Strategic recommendations, deliverables, or access to services have been provided
Refund Policy
- All consulting and service-based purchases are non-refundable
- Missed or unused sessions are non-refundable
- If a session is canceled with proper notice (see Section 5), it may be rescheduled
Digital Products
Fulfillment
Digital products are considered fulfilled immediately upon:
- Purchase
- Delivery via download, email, or access to a platform
REFUND POLICY
- All digital products are non-refundable
- Due to the nature of digital content, we do not offer returns, exchanges, or cancellations
Programs, Packages, or Bundled Offers
If you purchase a package (e.g., multi-session consulting, bundled services, or programs):
Fulfillment
- Fulfillment begins upon first session or access to materials
Refund Policy
- Packages are non-refundable once initiated
- Unused portions are not eligible for refund
Scheduling, Rescheduling & Cancellations
Rescheduling
- Clients must provide at least 24 hours’ notice to reschedule a session
- Rescheduling is subject to availability
Late Cancellations/No-Shows
- Sessions canceled with less than 24 hours’ notice may be forfeited
- No-shows are considered fulfilled and are non-refundable
Payment Terms
- Payment is due at the time of purchase unless otherwise agreed
- Failure to complete payment may result in denial of service
Chargebacks & Disputes
By purchasing, you agree not to initiate chargebacks without first contacting us.
If a chargeback is initiated:
- We reserve the right to provide proof of agreement to this policy
- Access to services or products may be revoked
Exceptional Circumstances
Refunds may be considered in rare cases at our sole discretion, including:
- Technical issues preventing access
- Duplicate charges
Any approved refund will be processed using the original payment method.
Delivery of Services
We aim to deliver all services in a timely manner.
However timelines may vary based on:
- Client responsiveness
- Scope of work
- Scheduling availability
Contact Information
If you have questions about this policy, contact:
Business Name: Fyrefly Group
Email: hello@fyreflygroup.com
Website: fyreflygroup.com
Location: Idaho, USA